Nonprofit IT services

IT support for nonprofits, so your programs get the attention, not your systems.

Query Minds specializes in nonprofits and human services organizations. We consolidate Microsoft 365, lock down security, and automate the busywork, with senior-led delivery through fixed-scope programs and an optional monthly fractional CIO. It starts with a free 30-minute IT assessment.

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A free 30-minute working session. We review your environment and send a prioritized action plan you keep, whether or not we work together.

Query Minds consultant working alongside a nonprofit leadership team

Who our nonprofit IT services are for

We specialize in nonprofits and human services organizations, alongside behavioral health providers, insurers, and regulated small and mid-sized businesses. Our playbooks were built beside program, compliance, and IT leaders who answer to regulators daily.

  • Human services nonprofits and Volunteers of America affiliates that need an enterprise-class Microsoft 365 tenant for multi-site staff and volunteers.
  • Behavioral health and care providers that handle PHI and answer to HIPAA auditors and cyber insurers.
  • Nonprofits that have outgrown break-fix support but cannot justify a full-time IT director.
  • Organizations with an internal IT person or team that want senior help alongside them, not a replacement.

What we cover

What IT support for nonprofits covers here

One accountable team across Microsoft 365, security, data, and IT leadership.

Microsoft 365

One governed Microsoft 365 tenant for staff and volunteers: Entra ID with conditional access, Intune device management, SharePoint and OneDrive structure, and automated provisioning so onboarding happens in hours, not days. Migrations from Google Workspace, file servers, or another tenant run in staged waves with rollback checkpoints.

Microsoft 365 consulting Microsoft 365 migration

Security & compliance

Intune, Defender, Purview, and Sentinel unified under one Zero Trust playbook, with evidence packs for HIPAA, CJIS, IRS 1075, and SOC 2, plus the control questionnaires cyber insurers send at renewal.

Cybersecurity & resilience

Fractional CIO

A named senior partner, a living IT roadmap reviewed monthly, licensing and vendor decisions made with evidence rather than sales pressure, and quarterly board-ready reporting on risk, spend, and progress.

Fractional CIO / vCIO

Also available: Power Automate workflow automation for intake, HR, and finance, and custom applications, including Microsoft Teams apps.

Microsoft nonprofit grants and discounts

Microsoft offers granted and deeply discounted licensing for eligible nonprofits. The plan you are on also determines which security features you own, and many nonprofits qualify for licensing that includes the security stack they assume they can't afford.

Many organizations we meet are on the wrong plan for what they actually use. We review nonprofit licensing eligibility and fit during discovery, and on a fractional CIO cadence licensing and renewal decisions are made with evidence, not sales pressure. Eligibility and current offers are set by Microsoft; see Microsoft 365 for Nonprofits for details.

Engagement model

How our nonprofit IT consulting engagements work

Query Minds is not a ticket-queue help desk. We fix the underlying estate with fixed-scope programs, then stay on as a fractional partner so nothing drifts back to the old way.

  1. 01

    Free IT assessment

    A 30-minute working session where we review your Microsoft 365 tenant, security posture, data estate, and biggest operational headaches. Within a few days you receive a prioritized action plan you keep, whether or not we work together.

  2. 02

    Fixed-scope programs

    Projects run as fixed-scope programs with a price agreed before work starts, typically 4-12 weeks. You see working results in weekly demos, and the documentation, runbooks, and enablement recordings stay with your team.

  3. 03

    Monthly fractional support

    After a program, the same team can stay on a monthly fractional CIO cadence: a working session each month, security posture reviews, vendor and licensing decisions, and small fixes handled inside the cadence, with board-ready reporting every quarter.

Proof

Nonprofit IT projects we have delivered

Nonprofit & human services

Volunteers of America Western Washington

Staff and volunteers juggled Google Workspace, file servers, and unmanaged laptops while auditors flagged access control gaps. We unified identity, moved every workload to Microsoft 365, and deployed Intune, Defender, and Purview.

800+ employees on a cloud-only estate with conditional access enforced by default. Onboarding cut from 10 days to 2, and the cyber insurance renewal was accepted without exceptions.

Read the case study
Behavioral health & human services

Volunteers of America NCNN

Mixed Google/Microsoft stacks, Access databases, and manual HIPAA evidence collection left leadership without near real-time analytics. We migrated workloads into Microsoft 365, implemented Sentinel and Defender, ingested data into a Fabric lakehouse, and built Power BI scorecards.

60 KPIs refresh hourly, board reports publish in under 2 days, and HIPAA audits close with zero manual spreadsheet pulls.

Read the case study
Nonprofit & human services

Volunteers of America National: Affiliate Connect

The engagement-tracking app for the national affiliate network had outgrown Power Apps limits and licensing. We rebuilt it as a TypeScript and PostgreSQL application, delivered as a web app and a Microsoft Teams-native app with Entra ID sign-in.

Per-user Power Apps licensing eliminated for lower ongoing cost, and the national office owns the code, data model, and roadmap.

Read the case study
Nonprofit & human services

Regulated grants management automation

Rebuilt grants intake and approval for a statewide nonprofit with Power Platform and custom APIs to meet CJIS/HIPAA controls while keeping case managers in the field.

Stack: Power Platform, Azure Functions, SharePoint Online, Purview.

Read the case study

FAQs

IT support for nonprofits: common questions

What does IT support for nonprofits include at Query Minds?

Four areas: Microsoft 365 (tenant setup, identity and device management, and migrations from Google Workspace, file servers, or another tenant), security and compliance (Intune, Defender, Purview, and Sentinel with evidence packs for HIPAA, CJIS, IRS 1075, and SOC 2), data and reporting (retiring Access databases into Microsoft Fabric and building Power BI scorecards), and a fractional CIO who owns your IT roadmap. Projects run as fixed-scope programs; ongoing support runs on a monthly fractional cadence.

Do you offer managed IT services for nonprofits?

Not in the ticket-queue sense. An MSP sells tickets and tools; our fractional CIO partnership owns outcomes. You get a named senior partner, a monthly working session, security posture reviews, licensing and vendor decisions made with evidence, and small fixes handled inside the cadence, with board-ready reporting every quarter. When bigger work is needed, we scope it as a fixed-scope program rather than an open-ended retainer.

Can you help us use Microsoft's nonprofit grants and discounts?

Yes. Microsoft offers granted and deeply discounted licensing for eligible nonprofits, and many organizations we meet are on the wrong plan for what they actually use. We review eligibility and licensing fit during discovery so the estate you run on is the one you should be paying for. Eligibility and current offers are set by Microsoft.

How much do nonprofit IT services cost?

Every engagement is a fixed-scope program with a price agreed before work starts, so there are no open-ended hourly surprises. Typical programs run 4-12 weeks depending on scope. After the free IT assessment we send a proposal with the exact scope, timeline, and price.

We already have an IT person or team. Can you work with them?

Yes. We work alongside your team, not around them. Engagements include weekly demos, documentation, runbooks, and enablement recordings so your staff fully owns the result after we leave.

Where is Query Minds located?

We are headquartered in Sacramento, California and deliver remotely for nonprofits and regulated teams across the United States.

Start with a free IT assessment.

A free 30-minute working session. We review your environment and send a prioritized action plan you keep, whether or not we work together.

Get a free IT assessment Contact us